This Privacy Policy describes how Dial Anyone ("we", "our", or "us") collects, uses, and discloses your personal information when you use our web-based telecommunications service.
Dial Anyone provides VoIP (Voice over Internet Protocol) calling services that allow users to make phone calls worldwide directly from their web browser using a credit-based system. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
When you register for an account, we collect:
- Your name
- Email address
- Phone number (optional, for verification purposes)
- Password (encrypted and securely stored)
1.2 Call Data and Usage Information
When you use our VoIP calling service, we collect:
- Phone numbers you dial (destination numbers)
- Call duration and timestamps
- Call quality metrics and connection data
- Time and date of calls
- IP address used to connect to our service
- Credit usage and balance information
- Service usage patterns and preferences
Important: We do not record or store the actual content of your calls unless you explicitly use any recording features (where available and legally permitted).
1.3 Analytics and Usage Data
We use analytics services to understand how our service is used and to improve user experience:
- Google Analytics - for website usage statistics and user behavior analysis
- PostHog - for product analytics and feature usage tracking (when enabled)
- Page views, session duration, and navigation patterns
- Device type and browser information (anonymized)
- Geographic location (country/region level only)
1.4 Payment and Billing Information
When you purchase credit packages or subscribe to our services, we collect:
- Payment method details (processed securely through Stripe and other payment providers)
- Billing address and contact information
- Transaction history and payment records
- Credit purchase and usage history
- Subscription status and renewal information
- Auto-topup preferences and settings
Security Note: We do not store complete credit card numbers on our servers. Payment information is processed and stored securely by our certified payment processors in compliance with PCI DSS standards.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, operating, and maintaining our VoIP calling service
- Processing credit purchases, subscriptions, and billing transactions
- Managing auto-topup services and payment processing
- Providing phone number rental and management services
- Improving call quality and connection reliability
- Personalizing and expanding our Service offerings
- Understanding and analyzing service usage patterns
- Developing new features and functionality
- Communicating with you for customer service, account updates, and service notifications
- Processing account verification and security measures
- Preventing fraud, abuse, and violations of our Terms of Service
- Complying with legal obligations and regulatory requirements
3. Data Retention
We retain your personal information for different periods depending on the type of data and our business needs:
- Account Information: Retained while your account is active and for a reasonable period after account closure
- Call Records: Retained for billing, quality assurance, and compliance purposes as required by telecommunications regulations
- Payment Data: Retained as required for financial record-keeping and fraud prevention
- Subscription Data: Retained for the duration of your subscription and billing history requirements
- Terminated Accounts: Data may be retained for legal compliance and fraud prevention, with remaining credits forfeited per our policies
4. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: The right to access the personal information we have about you
- Correction: The right to request correction of inaccurate personal information
- Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
- Objection: The right to object to processing of your personal information
- Portability: The right to data portability
- Withdrawal: The right to withdraw consent at any time
5. Contact Us
If you have questions or comments about this Privacy Policy, or wish to exercise your data protection rights, please contact us at support@dialanyone.com