Last Updated: May 26, 2026
Dial Anyone ("we", "our", "us") is a U.S.-based VoIP communications provider. This page is the central point of contact for law enforcement, government agencies, courts, and members of the public who need to reach us regarding a phone number, call, or message associated with our service — including reports of misuse or abuse.
We take responsibility for the integrity of our network seriously. We cooperate with lawful investigations and respond promptly to complaints concerning any number allocated through Dial Anyone — whether it is a number assigned to an individual user or one of our shared, carrier-level numbers (see Section 5).
The fastest way to reach us is by email at support@dialanyone.com. We monitor this inbox continuously and aim to acknowledge law enforcement and abuse-related inquiries on the same business day.
To help us locate the right records quickly, please include in your message:
Verification of agency status: If you are contacting us in an official capacity on behalf of a law enforcement, regulatory, or government agency, we may ask you to verify your affiliation before we release user records — for example, by corresponding from a recognized official email address (such as a .gov or department domain) or by providing an agency contact line we can call back. This is a routine step we take to protect against impersonation and to ensure records are released only to legitimate requestors.
Dial Anyone does not support emergency-services calling. Our platform cannot be used to dial 911, 999, 112, or any other public emergency number, and any attempt to do so is expressly prohibited under our Terms of Service. All users are required to maintain an alternate, traditional means of contacting emergency services at all times.
If law enforcement is investigating a matter that involves a time-sensitive risk to life or safety connected to a Dial Anyone number, please contact us immediately at support@dialanyone.com with the subject line beginning "URGENT — Law Enforcement". We will prioritize the request and respond as quickly as possible.
In the course of providing our service, we maintain records that typically include subscriber registration data, login and IP address history, device information, call detail records (originating and dialed numbers, timestamps, and duration), SMS and MMS metadata, message content where retained, voicemail recordings, and billing and payment metadata.
When law enforcement or another government authority reaches out, we will share whatever information is necessary and within our possession to assist the investigation, consistent with applicable law. Please tell us what you need and we will work with you to provide it in a usable format.
Certain numbers on our platform are shared, carrier-level numbers used by many of our users as an outbound caller ID — similar in concept to a payphone. Our primary shared number is +1 (949) 998-2229.
A complaint that identifies +1 (949) 998-2229 (or another shared number) as the caller is not a dead end. Provided you can give us the exact date and time of the call, we are able to trace the call back to the specific Dial Anyone user account that originated it, together with the associated subscriber records described in Section 4.
We honor preservation requests under 18 U.S.C. § 2703(f) and similar authorities. To request preservation of records associated with a specific number, account, or call, email support@dialanyone.com with "Preservation Request" in the subject line and identify the records to be preserved. We will preserve the records for 90 days and will extend the preservation period upon written request.
If you have received a harassing, threatening, fraudulent, or otherwise abusive call or message from a Dial Anyone number, you do not need to be law enforcement to report it. Please email support@dialanyone.com and include:
We investigate every report. Where the conduct violates our Terms of Service, we may suspend or terminate the responsible account, and we will cooperate fully with any subsequent law enforcement inquiry.
Dial Anyone works with law enforcement, regulatory bodies, and other government authorities to protect the integrity and safety of our network. We will share whatever information is necessary to assist lawful investigations, prevent abuse of our service, and secure our platform. Users of the Service consent to these disclosures as a condition of their use of Dial Anyone.
Email is our preferred channel for service of legal process and is the fastest way to reach us. Send subpoenas, court orders, search warrants, civil investigative demands, and similar process to support@dialanyone.com. A physical mailing address for service is available upon request.
Consistent with applicable law, we may notify a user that we have received a request for their account information. We will not provide such notice where doing so is prohibited by court order, where the request indicates that notice would jeopardize an active investigation or risk physical harm, or in other circumstances where the law permits or requires us to withhold notice.
All inquiries described on this page should be directed to:
See also our Terms of Service and Privacy Policy.