Acceptable Use & Messaging Policy

This Acceptable Use & Messaging Policy (the "Policy") governs how you may use Dial Anyone's calling and messaging services. It is part of, and incorporated into, our Terms of Service. By using the Service, you agree to this Policy. Capitalized terms have the meaning given in the Terms of Service.

1. Who May Use the Service

The Service is available to individual consumers only. To use it, you must:

• Be a real, individual person who is at least 18 years old;
• Complete mandatory identity verification (KYC), which confirms you are an individual and may require a government-issued photo ID, a live selfie (liveness check), and a biometric facial match;
• Use the Service for your own personal communications, and not on behalf of, or for the benefit of, any business, organization, brand, or other entity.

We do not offer business accounts and do not perform business verification (KYB). Accounts that fail, falsify, or attempt to circumvent identity verification will be declined or terminated.

2. Consumer (Person-to-Person) Messaging Only

The Service is operated for Consumer (person-to-person, or "P2P") messaging as defined in the CTIA Messaging Principles and Best Practices. Your messaging must be:

• Conversational and one-to-one;
• Manually composed and sent by you, message by message;
• Directed only to people with whom you have a personal relationship or who have agreed to communicate with you;
• Consistent with the low-volume, balanced send-and-receive pattern of ordinary personal texting.

3. Prohibited Messaging Activities

To preserve the Service's Consumer classification and protect the messaging ecosystem, you agree that you will not:

• Use the Service on behalf of, or as an agent or representative of, any business, organization, brand, or other entity;
• Send application-to-person (A2P) messages, or any message generated, triggered, or sent in whole or in part by an application, bot, script, or automated system;
• Send bulk, broadcast, mass, or one-to-many messages, or the same or substantially similar message to multiple recipients;
• Send marketing, advertising, promotional, or solicitation messages of any kind;
• Send informational or transactional messages on behalf of a business, such as alerts, notifications, reminders, one-time passcodes (OTP), two-factor authentication (2FA) codes, verification codes, or service announcements;
• Use the Service for machine-to-machine (M2M) communications;
• Use auto-responders, auto-dialers, mail merge, templates, scheduling, contact-list uploads, or any campaign or bulk-distribution tooling;
• Distribute your messages across multiple numbers to evade volume limits or filtering (snowshoeing);
• Resell, share, sub-aggregate, or provide access to your number(s) or account to any third party;
• Send messages to recipients who have not consented to receive them, or continue messaging anyone after they have asked you to stop;
• Send unlawful, fraudulent, deceptive, harassing, threatening, or otherwise harmful content, including phishing or spam;
• Engage in any messaging that would cause the Service's traffic to be classified as Non-Consumer (A2P) under CTIA guidelines or any carrier's policies.

4. Compliance With Laws and Standards

You are responsible for complying with all applicable laws and industry standards governing messaging, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the CTIA Messaging Principles and Best Practices. You must honor opt-out requests (including "STOP") immediately, and you must not contact anyone who has not agreed to hear from you.

5. Monitoring and Enforcement

We continuously monitor for traffic and account characteristics that are inconsistent with personal, consumer use. We may, at our sole discretion and without prior notice, take any action we consider appropriate to enforce this Policy, including:

• Throttling, filtering, or blocking messages;
• Suspending or terminating your account and forfeiting any remaining credits;
• Removing or reclaiming your phone number(s);
• Reporting the activity to carriers, regulators, or law enforcement.

6. Reporting Abuse

If you have received an unwanted message from a Dial Anyone number, or wish to report misuse of the Service, please contact us at support@dialanyone.com. We may share account information, call and message records, identity verification results, and IP and device data with law enforcement, carriers, regulators, or other authorities where we believe in good faith it is necessary to investigate a complaint, prevent fraud or harm, enforce our Terms, or comply with law.

Law enforcement, government agencies, and members of the public should also see our Law Enforcement & Abuse Reporting page.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above and, where required, by additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.